Refund policy
We want you to receive your order in perfect condition. Please read the following policy carefully before requesting a return or refund.
1. Unboxing Video is Mandatory
For any return, replacement, or refund request related to a damaged or defective product, the customer must provide a clear, continuous unboxing video of the package.
The video must:
- Clearly show the package before opening.
- Show the opening of the package and the product inside.
- Clearly show the damaged or defective product.
- Be unedited and recorded continuously from start to finish.
2. Damaged Products
If your product arrives damaged, please contact us as soon as possible and share the unboxing video as proof.
A return or replacement will not be accepted without a valid unboxing video showing the damage at the time of opening the package.
3. No Unboxing Video = No Return/Refund
If the customer does not provide a valid unboxing video, we will be unable to process a return, replacement, or refund for a damaged product.
4. Refund
Once the return request and supporting video are reviewed and approved, the refund will be processed according to our refund procedure.
Refund eligibility is subject to verification of the damage and compliance with this policy.
5. Important
Please inspect your package carefully while recording the unboxing video. Do not throw away the original packaging until you have confirmed that the product has arrived safely.
We reserve the right to reject return or refund requests that do not meet the requirements of this policy.